Job Description

: The position is based at our Project Office at Gota, Ahmedabad. The person will be responsible for all Post Sales activities & will report to AGM - Sales & Marketing. Looking for candidates with good communication skills and hands on experience into Real Estate CRM with 2-3 years plus experience in local market. The incumbent will be enthusiastic, friendly and courteous while dealing with clients over phone and face-to-face. Must have sound knowledge of execution of all post sales activities (Booking, AFS, Bank Drafts, Allotment Letter, Sale Deed) and good amount of Real Estate Sales exposure. Following is a brief description of the role: Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit etc.) are in place and monitoring collections for designated accounts. Coordinate with various departments (Sales & Marketing, Accounts, etc.) to ensure exceptional customer service. Prepare various NOCs, letters required for possession process. Generate Demand letters. Create a hassle free and seamless experience for the customer with regards to on boarding, registration, payments follow-up etc. and also to deliver prompt and accurate service to the customer. Deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail within specified TAT Resolve customer queries in a timely and effective manner Prepare & Execute Allotment letter, Agreement, Possession letter, Sale Deed Parking letter. Send payment receipts & reminders to customers via email / courier Maintain thorough adherence to ERP and lead tracking mechanisms as required Ensure highest standards of compliance to company\'s policies, processes and value structure Only candidates with real estate background please apply! Desired Candidate Profile Candidate should be Graduate / Post Graduate with a minimum of 2-3 years experience in CRM (Post Sales) function for reputed Real Estate developer. Should be thorough with all pertinent documentation and calculations required. Responsible for the entire End-to-End CRM Cycle of the project Responsible for all documentation, support and feedback information post sales from booking till the possession of property. Well versed with MS Office and have handled ERP before.

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