Job Description

about the role Good network support knowledge and experience . Service oriented, customer focused with good customer service skills . Good networking/communications background . Experience in one or more of the following: Network, Firewall's / Secur

about the role Good network support knowledge and experience . Service oriented, customer focused with good customer service skills . Good networking/communications background . Experience in one or more of the following: Network, Firewall's / Security / Checkpoint or Web Hosting Network, LAN/WAN topologies and protocols, Server protocols, Desktop products. Cisco/Nortel Technologies, IP Telephony, Satellite, Systems/Network Management. Good interpersonal skills . Good time management, organizational and communication skills . Ability to work under pressure . Ability to deal with multiple tasks . Proactive, self-motivated and determined attitude . Problem solving skills . Able to cover Flexible working hours/shift patterns as and when required (24.7). about you Any Degree or Diploma in Electronics/Computers or science required. CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry. 2 year of relevant technical experience. additional information To own and control the integrated operations (Incident management & Change management) by being a single point of contact to the customer by engaging all operational support teams, proposing, and executing incident & change management processes, implementing improvements plan proactively. To be effective round the clock on duty support who owns the resolution responsibility of all simple and critical /complex incidents as well as changes within the agreed SLA either solely or with the intervention of other internal resolution support teams ensuring that the incident and changes are resolved with high quality support to the customer and their end users. department Customer Services & Operations