Job Description

Location: Kochi
Service Engineer Being the Engineer _Service of the product company, you will be responsible for -
meeting the daily service maintenance and repair needs of the customer's equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.


Brief About Job :

• The individuals will provide technical support and repair service solutions to customers.

Repair activity includes in- house bench repair at Evolute as well as customer- site troubleshooting and repair of customer equipment.


The opportunity:
Best opportunity to improve/upgrade knowledge in POS MTM machines and their servicing.
Technically upgrade yourselves for future growth
To accept challenges and taking leadership in over all activities with high performance, it will help to promote on next level


Key responsibilities include:
1. Strategic responsibilities -
Servicing of devices with Good service quality by maintaining minimum desired TAT and achieve daily productivity.
Strongly follow Service support System and process.
100% utilization of Service CRM at a real time.
Actual - Real time spares consumption.
Minimizes spares consumption on devices by exact diagnosis of problems and minimizes other expenses.
Service data maintain very precisely and share time to time.


2. Functional Roles and Responsibilities -

• Strong Communication/Response At a Real Time to the North Region customers
• Strong Coordination within Team-Central Hub-Vasai -Service Engineers and Service Coordinators
• Responsible for Spare part Management and Inventory control maintaining respective inventory reports
• Responsible for Assets and Tools inventory Management.
• Responsible for TAT (TAT Ratio to be maintain 95%) and Engineers Productivity
• Responsible for customers end Service Review /Survey and Feedback for improve Service quality.
• Responsible for Qualitative Service Support with Zero recurrence to enhance the customer satisfaction
• Provide /Share Weekly/Monthly Service Report with Central Hub Team on time.
• Responsible for maintain 6S at service location and face Audit, NC closure.
• Responsible for adhere Company and other ISO/TQM policy
• Technical Training to the Service Engineers - Scanning, Level- I, Level-II, Level-III.
• Troubleshoot, repair, and refurbish Fintech/ clean techn electronic equipment
• Troubleshoot and test electronic components to board level, using various methods and testing equipment
• Repair and/ or replace electronic components to board level, including but not limited to: diodes, transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
• Communicate with Repair Services management to keep them informed of job status Evaluate equipment and determine correct repair procedures.
• Participate in generation of work instructions and test fixtures for testing Identify potential areas for improvement of internal processes and procedures Perform field service visits as required to resolve technical issues experienced by customers in a timely manner

To qualify for the role you must have -
Candidate must be known about the servicing - Trouble shooting of electronics products.

• Required Education and Experience ITI/Diploma / Degree in Electronics Technology or equivalent technical experience Familiarity with and ability to utilize different types of test equipment such as function generators, oscilloscopes, digital multimeters, and power supplies.
• Ability to solder and desolder of SMD IC's and components, Ability to recognize different electronic components and their functions.
• Able to work in a progressive repair process, having direct interaction with employees performing other portions of the process
• Should have Good Computer knowledge/SAP/CRM
• Ability to work in pressure.
• Should aware with changes happening in technology.
• Willing to Travel for Service Related activities
• Candidate should have excellent communication skill-sets in English, Hindi and their local language.

Key attributes for success -
Customer centric approach and orientation

• Collaborates and manages vendors that supply solutions to enhance the company's product(s)
• Has to be a creative and innovative technologist to be successful
• Understanding of business requirements
• Excellent communication skills
• Personal authority and integrity with proven ability to establish relationships
• Establish trust, responsive to change/adaptability; learn continuously/improvement-orientation, proactive, positive & joyful.
• Strong demonstrated experience in interaction with cross functional teams and continuously questioning the status quo and raise the bar in improving quality, collaboration and experience
• A leader who can communicate an inspired vision and a sense of core purpose and motivate the entire organization

You will earn brownie points if you have -

• Headed a team or Part of Team as a senior member of developing a Fintech /Cleantech) Product and/or platform based on cutting edge future technologies
• Part of any Technology Framework development like UPI , solar, battery packs etc will be added advantage
• Knowledge of fintech & CleanTecch technologies and regulatory issues/compliance (Example what is used in say Africa, Latin America)
• Working experience with both product and services technology