Job Description

About this opportunity

As the Domain Manager you will take ownership of the customer relationship, and will ensure the accurate and accurate delivery of services as specified in the ADM contracts and frame agreement!

• We believe in trust \xe2\x80\x93 we trust each other to do the right things.
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply.

What you will do

• Single point of contact for GNOC, MSIP/Service Owner (MSCLT) and for Customer. To ensure effective & efficient Surveillance of entire Network for all domains.
• To ensure compliance to Trouble Ticket Management KPIs / SLAs fulfillment. To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• Encouraging and supporting initiatives that improve the Network Quality
• Participate in governance meetings with internal and external stakeholders. Keeping stakeholders updated on Critical/Major outages
• Ensuring ticket quality and timely update/progression of faults by engaging key resolution agents.
• Support of ADHOC request/Analysis related to Availability, Weather etc.
• Ensuring tools outage co-ordination and ticket creation with support teams. Handling of BCP process during Tools/LAN outages etc.
• Conducting IPM discussions with the team members. To participate in Recruitment Interviews of selection of personnel
• Be able to recognize the training requirements for people and give coaching where applicable
• Be responsible for the wellbeing of all staff in terms of their working environment and conditions of employment
• Allocate work to the personnel with training and skills capable of doing the task. Ensure the Shift Operations Team is always adequately staffed
• Attend Management meetings related to Shift Operations activities
• Ensure that security responsibility is properly understood and followed. Ensure that security is implemented and maintained in accordance with Security and Risk Management directives
• Ensure that significant security related issues are reported via SIMs tool. Ensure Compliance for Operation\xe2\x80\x99s KPIs
• Ability to perform under time constrains depending upon the business requirements
• Encourage solutions based on automation use case candidates. And support to remove the possible source of problems for the automation components
• Supporting Automation and analytics teams to support analytics and automation use cases
• Manage unit finance and optimize budget utilization. Actively taking part in Ericsson\xe2\x80\x99s managed services delivery strategies

You will bring

• Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent
• Years of experience: 12-20
• Certifications: ITIL (preferable)
• Technical and/or functional skills: Good Knowledge of Network implementation & integration, Good Telecom Network knowledge, People Management, Customer Handling Skills, Negotiation, Presentation and Consultative Skills
• Language skills: Proficiency in Written / Spoken English

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Operations Manager
Primary Recruiter: Mohit Chaturvedi