Job Description

About this opportunity Domain Manager (Incident Management) is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager managing the high priority severity tickets and ensure that the restoration is done within the Service level agreement with the customer. Should be responsible to assemble a team of specialists. This is to be done without unreasonably impeding data collection for investigation whilst minimizing any impact to the customer\'s network! What you will do SLA Compliance across all customers for Severity 1, KPI fulfillment for Incident Management function Implementation of Proactive & Reactive actions for all deviations to smooth operations Verification of MINNotification messages to ensure completeness & correctness of the information being sent to the customer. On any emergency event the Incident Manager is responsible to ensure that any required support staff & necessary resources (facilities, equipment, systems, etc.) are available, involved and focused in restoral of the system. Ensuring high motivation level of team resources, Attrition Management, Providing Technical guidance and Leadership to the Incident Management team Attend Management meetings related to Incident Management Operations activities, Conducting Performance Appraisals Ensure that security responsibility is properly understood and followed Ensure that security is implemented and maintained in accordance with Security and Risk Management directives Liaison with Major Incident Managers (MIMs) to supervise high priority service-related incidents and ensure root cause analysis and fault resolution is coordinated and delivered to avoid recurrence of issues Attend Management meetings related to Incident Management Operations activities Ensure that security responsibility is properly understood and followed Provide support to projects teams regarding security compliance issues delivery organizations Ensure that all security related incidents are addressed, and lessons learnt You will bring Qualifications: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent Qualification Industry experience: Telecom / Customer Relationship Management Years of experience: 10-12 Years Certifications: ITIL Technical and/or functional skills: Telecom Knowledge, People Management, Customer Handling Skills Language skills: Proficiency in Written & Spoken English / Hindi Values and behaviors: Ericsson Core Values, Honesty, Integrity, Professionalism Why join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

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