Job Description

About this opportunity

Domain Manager (Incident Management) is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager managing the high priority severity tickets and ensure that the restoration is done within the Service level agreement with the customer. Should be responsible to assemble a team of specialists. This is to be done without unreasonably impeding data collection for investigation whilst minimizing any impact to the customer\'s network!

What you will do

• SLA Compliance across all customers for Severity 1, KPI fulfillment for Incident Management function
• Implementation of Proactive & Reactive actions for all deviations to smooth operations
• Verification of MIN\\Notification messages to ensure completeness & correctness of the information being sent to the customer. On any emergency event the Incident Manager is responsible to ensure that any required support staff & necessary resources (facilities, equipment, systems, etc.) are available, involved and focused in restoral of the system.
• Ensuring high motivation level of team resources, Attrition Management, Providing Technical guidance and Leadership to the Incident Management team
• Attend Management meetings related to Incident Management Operations activities, Conducting Performance Appraisals
• Ensure that security responsibility is properly understood and followed
• Ensure that security is implemented and maintained in accordance with Security and Risk Management directives
• Liaison with Major Incident Managers (MIMs) to supervise high priority service-related incidents and ensure root cause analysis and fault resolution is coordinated and delivered to avoid recurrence of issues
• Attend Management meetings related to Incident Management Operations activities
• Ensure that security responsibility is properly understood and followed
• Provide support to projects teams regarding security compliance issues delivery organizations; Ensure that all security related incidents are addressed, and lessons learnt;

You will bring

• Qualifications: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent Qualification
• Industry experience: Telecom / Customer Relationship Management
• Years of experience: 10-12 Years
• Certifications: ITIL
• Technical and/or functional skills: Telecom Knowledge, People Management, Customer Handling Skills
• Language skills: Proficiency in Written & Spoken English / Hindi
• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Professionalism

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\'s toughest problems. You\xc2\xb4ll be challenged, but you won\'t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Operations Manager
Primary Recruiter: Archit Gupta

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds \xe2\x80\x93 you will be redefining it at a company where you\xe2\x80\x99re empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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