Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity The position is for a team within EY Global Delivery Services (GDS). The candidate will be supporting the team and will be working with the social media marketing teams to support social media across named EY handles and platforms. This will be end-to-end social media support encompassing all elements of modern-day social media management at a global organization.
The position is for a Social Media Community Manager. The Community Manager will be responsible for managing the brand\xe2\x80\x99s social media channels and communities, engaging users, and ensuring growth across these channels. The candidate will need to actively engage with the business, and other teams to efficiently and timely manage these channels. The candidate will also need to share the content on the channels using the social media tool.
Your key responsibilities

• Work on daily monitoring and engagement of the EY accounts
• Moderate and respond to community activities
• Be updated with the competitor\xe2\x80\x99s social media channels and content flow
• Define engagement strategies to grow communities on various social media channels
• Connect with the brand and other teams as part of the process
• Understand, support, implement, and adhere to the quality standards and procedures established by EY, including verbal and branding guidelines
• Distribute engaging content through blogs, LinkedIn, Twitter, Facebook and other channels
• Be proactive in foreseeing potential challenges and propose solutions

Skills and attributes for success

• Outstanding written and oral communications, a generous aptitude to learn the organization\xe2\x80\x99s pattern of communication and our client\'s motivation
• Ability to build strong relationships with multiple stakeholders across all levels and backgrounds
• Strong organizational skills and experience working on multiple projects simultaneously
• Up-to-date understanding of content trends of all the major social media networks (Facebook, Twitter, LinkedIn, Instagram, YouTube)
• Experience with Social Media Management Systems and employee advocacy tools (e.g. Sprinklr, Hootsuite, SMARP, Brandwatch etc.)
• Adept with the ORM skills and experience in engaging with users on social media
• Experience working with website content management systems (WordPress, Adobe Experience Manager etc.)

To qualify for the role, you must have

• Experience in key topics emerging in the consultancy and digital landscape
• Knowledge and expertise in digital marketing

Ideally, you\xe2\x80\x99ll also have

• Ability to hit the ground running and pick up new projects and processes quickly
• Experience working successfully within a complex matrix structured organization is essential
• Experience leading a team of social media specialists
• Experience in coordination & stakeholder management
• Knowledge and experience in influencer marketing

Technologies and Tools

• Experience with Social Media Management Systems (e.g., Sprinklr, Hootsuite, Brandwatch, etc.)
• MS Office \xe2\x80\x94 Word, PowerPoint, Excel
• Tracking social media insights through dashboards like Sprinklr, Facebook insights, Twitter insights, Adobe Experience Manager, etc

What we look for

• Proven passion and extensive knowledge of social media
• Ability to think critically, analyze information, and make actionable recommendations
• Demonstrated skill in multi-tasking in a fast-paced, changing environment
• Understand, support, implement, and adhere to the quality standards and procedures established by EY, including verbal and branding guidelines
• Working in international and diverse, cross-cultural environments
• Experience working from remote locations, multiple teams

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations \xe2\x80\x93 Argentina, China, India, the Philippines, Poland and the UK \xe2\x80\x93 and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We\xe2\x80\x99ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You\xe2\x80\x99ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We\xe2\x80\x99ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We\xe2\x80\x99ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You\xe2\x80\x99ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.