:Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow \xe2\x80\x93 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.The Director, Digital Employee experience will lead team of IT Support engineers and dektop tooling teams to design and deliver digital experience to PTC employees. This role will be responsible for driving customer (internal employee) satisfaction with the \xe2\x80\x9cIT Experience\xe2\x80\x9d by driving initiatives spanning people, processes and technologies targeted to optimize and or improve interfacing with IT. This role will encompass key stakeholder relationships in and outside of IT, working with vendors, and providing technical strategic leadership. The candidate will use their technical and managerial experience to ensure quick resolution of incidents and requests, minimal end user disruption and downtime, root cause analysis, and service improvements. Your focus will be on delivering an outstanding employee experience.Responsibilities:People
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