Job Description

Position Deputy Manager- Operations No. of Positions 1 Department Direct Sales Force Function DSF - Operations Reporting to Sr. Manager - Operation South Band 5 B Location Chennai - GO2 Last date of submission Key Responsibilities: Maximize Applied to paid to meet business plan Hub Hold Cases resolution within TAT NFTR % Reduction MIS and Reports Follow-up for GO Actionable resolution Booking & Tracking of Medical reports Customer complaint resolution within TAT Maximize collections Ensure NC cracking through field Autopay Traction POSV / Welcome Call Managing end to end operational process along with teams in the field & distribution leaders Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations Managing dashboard for Quality of business Adoption of various digital initiatives among distribution Measure of Success: Timely & Accurate MIS Timely WIP Movement to timely business processing Improvement in key processes across field Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13 th / 25 th Month persistency POS Discrepancy Rate & resolution TAT Auto-pay Registration Conversion % Audit Rating Desired qualifications and experience: Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance Preferable experience in Banking / Telecom / Insurance Should be a Graduate / Post Graduate ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3. Knowledge and skills required: Result orientation Ability to manage & inspire teams to achieve targets. Good communication & co-ordination skills Data management on Excel, data analysis and interpretation skills should be good Customer centricity and ability to influence without authority Strong intersection management and relationship building capabilities Position Deputy Manager- Operations No. of Positions 1 Department Direct Sales Force Function DSF - Operations Reporting to Sr. Manager - Operation South Band 5 B Location Chennai - GO2 Last date of submission Key Responsibilities: Maximize Applied to paid to meet business plan Hub Hold Cases resolution within TAT NFTR % Reduction MIS and Reports Follow-up for GO Actionable resolution Booking & Tracking of Medical reports Customer complaint resolution within TAT Maximize collections Ensure NC cracking through field Autopay Traction POSV / Welcome Call Managing end to end operational process along with teams in the field & distribution leaders Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations Managing dashboard for Quality of business Adoption of various digital initiatives among distribution Measure of Success: Timely & Accurate MIS Timely WIP Movement to timely business processing Improvement in key processes across field Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13 th / 25 th Month persistency POS Discrepancy Rate & resolution TAT Auto-pay Registration Conversion % Audit Rating Desired qualifications and experience: Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance Preferable experience in Banking / Telecom / Insurance Should be a Graduate / Post Graduate ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3. Knowledge and skills required: Result orientation Ability to manage & inspire teams to achieve targets. Good communication & co-ordination skills Data management on Excel, data analysis and interpretation skills should be good Customer centricity and ability to influence without authority Strong intersection management and relationship building capabilities

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