Job Description

About the role

Take handover from sales/presales with visibility to respective sales order (quote) in vendor portal
Validate quote (SKUs, catalogue cost, discount & partner/net cost)
Review customer order if matches to vendor quote
Ensure order UBB enabled, capture installed offer ID
Help presales to decide on customer RFB (ready for billing) date and vendor subscription start date, should be almost same
Document customer prices of all prepaid/committed SKU over-usage
Work with supply chain to ensure PO/PR raised with only with those parts which customer has purchased along with required SaaS over-usage amount
Capture subscription name and start/end date
Verify SKU add/upgrade, cost/qty increase during PO amendment process so that ESC budget owner can approve
Update SPASM WebUI for customer, subscription, quote, cost & UBB-price tables
Use SPASM dashboard to validate quote, invoice & UBB and work with Data/IT team if discrepancy found
Validate monthly UBB customer invoicing file
Manage monthly data update in SPASM
Review customer orders and plan and coordinate delivery activities
Build positive and productive working relationships with customers for business growth.
Analyse and troubleshoot delivery issues in a timely fashion.
Serve as primary contact for customer inquiries and concerns.
Analyse customer orders, set delivery priorities, and make schedule adjustments to meet timely goals.
Develop process improvements to achieve cost effectiveness and time saving.
Develop scope and budget for delivery projects
Work directly with Presales Team/Project Manager and deployment Team
Exposure to commercial ordering tool
Understanding of supplier quotation /Contracts
Understanding and knowledge of quote to order/bill process

About you

Interlocks: Sales administrators and account assistants, tool activation team, provisioning and software experts, supply chain. Competencies: rigorous, familiar with the software industry, previous experience in purchase or sales administration, able to engage/communicate/interlock efficiently, ability to work under strict deadline.

Additional information

Department

Customer Services & Operations

Contract

Regular