Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins.

About this opportunity

Customer Support Subject Matter Expert (SME) is responsible for providing detailed and deep technical knowledge in Ericsson Service product portfolio while responding to the RFXs and supporting presales activities from Customer Support perspective. Candidate should be self-driven and provide compelling / competitive solutions to win business for the respective products or services areas. Support the assigned Market Area RFX tasks in generating profitable business for Ericsson by working closely with the Core3 team.

What you will do

• To prepare responses for Customer Support RFXs
• Strong Competence in Ericsson service product portfolio , new technology areas and products
• Assist Market Area/Customer Unit teams in Customer support contract renewal
• Proactively support the Market Area with highly relevant offerings and value arguments.
• Work closely with Support & Rollout presales team in Market Areas to develop and build Customer Support solutions
• Participate in knowledge transfer and information sharing
• Effective communication towards internal/external stakeholders
• Driving innovation, automation and contribute in global service assets

You will bring

• Academic degree in Electrical/Electronic Engineering, Telecommunications
• Minimum 6+ years’ experience of Presales and delivering –Customer Support & Network Services
• Work Location: Gurgaon/Bangalore
• Proven multi-cultural relationship management experience
• Proven negotiation experience
• Outstanding knowledge of several of Ericsson’s offerings w.r.t Customer Support and Network Service area’s
• Fluent in written and spoken English
• Performance driven & result oriented with very good interpersonal skills and taking absolute ownership of the work done with full responsibility.
• Flexible and responsive to change
• Believe in share and grow by actively contributing to knowledge sharing sessions to create a positive and continuous learning culture
• Good analytical, consultative and presentation skills
• Ability to derive insights on market evolution

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com