Customer Support
Year Nariman Point, Mumbai, Maharashtra, India
Job Description
We are hiring. Join us.
Roles and Responsibilities Customer Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. This role has the following responsibilities: Common Responsibilities
- Working with customers/team members to identify application and system issues and advising on the solution
- Handle customer complaints
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions
- Process customer accounts and file documents
- Logging and keeping records of customer queries and feature request
- Communication skills
- Good analytical and problem-solving skills
- Presentation Skills
- Logical thinker
- Eye for detail
- Curiosity to learn
- Time Management Skills
- Good interpersonal and customer care skills
The work environment
- An incredible team of smart and supportive people
- Small, agile and dynamic team that works fast
- Opportunity to wear multiple hats and juggle multiple roles
- Be rewarded with a very competitive package
- Plenty of opportunities to learn. We have a strong and diverse training program
- We may ask a lot of you, but we promise the effort will be rewarded
Full-time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday.
We offer our team members a competitive base salary and additional incentives commensurate with experience and performance over time. Other benefits can be discussed.
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Job Detail
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Job IdJD2860936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNariman Point, Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear