Customer Support

Year Mumbai, Maharashtra, India

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Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience
Processing customer orders across platforms
Managing and tracking delivery of customer orders in a timely manner
Maintaining accurate and upto date data reports
Possessing excellent product knowledge to enhance customer support

Job Type: Full-timeSalary: ?10,621.72 - ?27,297.41 per monthSchedule:

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Language:

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+91 8291371032

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