Job Description

Company Overview

Tejasva Industries is a dynamic IT company specializing in software development. With a team of 2-10 employees, we strive to deliver high-quality solutions to our clients. Our company is focused on computer and network security, and we work with clients from various industries to help them achieve their technological goals.

Job Overview

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Support. This role is a full-time position based in Jaipur, Rajasthan, India, with Tejasva Industries. As a Customer Support, you will be responsible for assisting our clients and resolving their queries and concerns in a timely and professional manner. This is an excellent opportunity for a Fresher with less than 1 year of experience to start their career and gain valuable experience in the IT sector.

Qualifications and Skills

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and manage multiple tasks
• Customer-focused approach with a friendly and positive attitude
• Basic knowledge of computer systems and software applications
• Ability to learn quickly and adapt to new technologies
• Attention to detail and accuracy in customer interactions
• Ability to work independently and as part of a team
• Previous customer service experience is a plus

• Responding to customer queries and providing information about our products and services
• Assisting customers in troubleshooting technical issues and providing appropriate solutions
• Resolving customer complaints and concerns in a professional and customer-friendly manner
• Keeping accurate records of customer interactions and transactions
• Collaborating with internal teams to ensure customer satisfaction and problem resolution
• Identifying and escalating complex customer issues to the appropriate department
• Maintaining a high level of product knowledge to effectively support customers
• Adhering to company policies and procedures while delivering exceptional customer service

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