Interface with existing / new customers over phone and/or email
Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
Manage customer expectations of response time, issue resolution and quality support
Generate report on need basis
Provide periodical summary report on calls / issues
Escalate issues appropriately
Analyse and provide feedback to reduce the number of issues experienced by customers
Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
Update job knowledge by continuous self-learning, interacting with team members and maintaining personal / professional networks
Technical Skills
Basic knowledge of MS Office Applications.
Basic knowledge of SQL.
LanguagesHindi & English are mandatory. Other regional languages if any would be preferrable.Job Type: Full-timeSalary: ???,???.?? per monthSchedule:
Day shift
Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Speak with the employer +91 8767956420
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