Customer Support (hindi Speaking Freshers)
Year Chennai, Tamil Nadu, India
Job Description
Responsibilities
- Interface with existing / new customers over phone and/or email
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Manage customer expectations of response time, issue resolution and quality support
- Generate report on need basis
- Provide periodical summary report on calls / issues
- Escalate issues appropriately
- Analyse and provide feedback to reduce the number of issues experienced by customers
- Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
- Update job knowledge by continuous self-learning, interacting with team members and maintaining personal / professional networks
- Basic knowledge of MS Office Applications.
- Basic knowledge of SQL.
- Day shift
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
- total work: 1 year (Preferred)
+91 8767956420
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Job Detail
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Job IdJD2883029
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear