Job Description

Customer Support Coordinator Gurugram



Customer Service Executive-Female Candidate

Location:-Gurugram
Positions:- 15
Salary:-10000K-30000K Monthly+Incentive


Job description
Roles and Responsibilities
Responsible for providing support through various channels for customers on pre- orders and post order service through phone /email .

• Engaging and probing the prospective customer for sales opportunities / Conversions.
• Maintain up to date, comprehensive, product, services, and product knowledge.
• Work on both inbound and outbound call process.
• Should have good written communication & ability to type quickly on chats.
• Handle customer queries and provide accurate resolution.
• Suggesting information about other products and services.
• Generating sales leads, Revenue generation attitude , directly involved with selling.
• Prepare report for each clients requirement, discuss with Team Leader
• Collecting and analyzing customer information, and filing documents and paperwork.

Desired Candidate Profile
1.5-3 years or Freshers ,working as a customer service representative or call center executive.

• Graduate/Undergraduate degree in any stream. Marketing will be preferred.
• Must be friendly and be customer oriented.
• Strong communication skills accompanied with excellent listening skills and patience to have smooth interactions with customers either on call or in person.
• Should be able to communicate in English and Hindi
• Thorough knowledge of the product or service being advertised.
• Problem-solving and conflict resolution skills are a must.
• Market knowledge is essential and must be updated on current affairs and trends.

Experience
1 - 4 Years


Salary
Not Disclosed


Industry
ITES / BPO / KPO / LPO / Customer Service


Qualification
Higher Secondary, Diploma, Other Bachelor Degree


Key Skills
Sales Agent Customer Support Coordinator Customer Care Customer Support Customer Service Client Relationship Customer Relationship



About Company




Company Name CSE



About Company
IT Company


Contact Person
Amit


Mobile
+91-XXXXXXXXXX


Email ID
hbhrsolutions@gmail.com