Job Description

About Chronus

We are a fast-growing SaaS business that helps forward-thinking organizations prepare for the future, delivering industry-leading mentoring software. Our award-winning software serves the who’s who of industry leaders worldwide today, including four out of the Big Five tech giants. We recently received an investment of $78 million, and we are in the strongest position ever to empower the world’s top employers to shape the future-ready workforce.

Our Mission

To create equal access for all and spur innovation through the power of technology and human connection.

Our Vision

To establish a more equitable, innovative, and empathetic world where human interactions are driven by mutual respect, shared values, and a strong sense of belonging.

What you'll be doing as a Customer Success Specialist

As the leader in mentoring software, Chronus is a fast-growing SaaS business that serves the who’s who of industry leaders around the world today, including large and medium enterprises, leading colleges and universities, and professional associations. Blue-chip organizations take advantage of our award-winning software to drive compelling mentoring, coaching, and onboarding programs that propel employee engagement and alumni connections and develop their people faster and better. The Chronus team is a dynamic and innovative group focused on creating value for our clients while fostering a culture and experience where all of our employees may thrive. The Role Chronus is looking for a proven Customer Success Specialist/Associate to manage a set of key accounts and drive the success of customers’ mentoring programs. This role will own client satisfaction, renewal rates, and successful product adoption. The ideal candidate has the finely-honed communication skills to become a trusted Chronus advisor to executives and HR specialists alike, and the business acumen to influence change in their customers’ organizations. This is a career-defining opportunity to join us at a critical moment and have a significant impact. Responsibilities Take an anticipatory, proactive approach to helping customers achieve their program goals and navigate internal barriers to adoption. Stay abreast of L&D and HR industry trends to engage executive stakeholders as a thought partner. Build and leverage strong relationships with key decision-makers to create support for growth opportunities and secure their willingness to evangelize Chronus. Craft regular executive business reviews that confirm satisfaction, resolve issues, drive strategic action, and increase alignment. Provide your customers with technical and tactical direction on the Chronus platform and dig into usage to ensure they employ it effectively. Act as a customer advocate, capturing business needs and outcomes to push Chronus to better serve its customers. Help develop resources and best practices that improve program outcomes.

What we look for in you:

Requires 1-3 years of relevant SaaS experience (customer success, consulting, program management, or technical account management or a closely related field). College degree or equivalent Technical aptitude to learn and understand our product and its many use cases. Strong general project management, organizational, and time management skills with a track record of delivering on deadlines and within budget Competence with Microsoft Office programs / tools and/or the G Suite of applications (e.g., Gmail, Google Drive, etc.) required Effective at working with a diverse, global team and client base at all levels of the organization Ability to work well independently or in a group setting Fluent in English Strong written, oral, and interpersonal communication skills Willing to travel periodically as needed This job is for you if You’re adept at learning a customer’s business strategy and L&D needs. You skillfully listen, influence, and build consensus. You transform customer vision into actual results within the product. You shine when driving complex, ambiguous problems to resolution. You deliver analytical and consultative value by connecting the dots between software capabilities, best practices, and customer business challenges. People pride you on your follow-through and attention to quality. You’re a self-starter and project manager at heart.

Why join us?

A Great Team At Chronus, you will be working with a team of smart and friendly folks. They will help you grow by challenging you and guiding you.

Continuous Learning & Solving Challenging Problems

We are an organisation that has continuous learning and thinking big as two of its core values. We don’t expect you to just solve the problem for the here and now but solve it with the future scale in mind.

Grow with us

We are looking at growing at a faster pace after the recent investment, and there are plenty of opportunities for growth for those ready to take on more responsibilities.

Own Your Work

At Chronus, we talk about everyone being a mini-CEO. We want individuals to own their work, and we expect you to be passionate about your work.

Compensation & Perks

Along with an industry-standard package, we offer many perks like health insurance for you and your family, internet reimbursement, a stocked pantry, team outings and team lunches, subscription to one of the top learning platforms, flexible leave policy, and many other things. Chronus is committed to building a diverse and inclusive workplace and is an equal opportunity employer.