Job Description

: The Company is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects. Roles & Responsibilities: Achieve repeat sales and wallet share targets Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio Market intelligence inputs for pricing and activation Build and promote strong and lasting relationships with distributors on the platform Design and execute plan for outbound calling for sales conversion Enrich and maintain customer profile and update status in CRM Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs Assist customers through their credit application journey Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development QUALIFICATIONS & COMPETENCE REQUIRED: Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered. 2-5 years of key account management & sales experience in B2B segment (pre or post MBA) Experience meeting customer needs, building customer relationships and knack for closing sales Strong communication & interpersonal skills Self-starter and driven Language Skills: fluent in English. Knowing Tamil or Kannada is an added advantage

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