Harvard Business Publishing (HBP) is an idea-driven company with a commitment to improving the practice of management. We're a wholly owned subsidiary of Harvard University serving customers across three primary markets: educational institutions, corporations, and individual managers.
Harvard Business Publishing’s Corporate Learning division targets enterprises that recognize leadership development as a source of competitive advantage. The Corporate Learning (CL) team’s expertise is in creating rich, interactive learning experiences that develop leaders who shape their organizations’ futures by making smart decisions at critical moments.
The opportunity:
We are hiring a Customer Success Manager who will serve as the primary client contact for our digital solutions
Harvard ManageMentor and
Harvard ManageMentor Spark. The CSM will leverage their previous experience in customer success, their deep knowledge of our platforms, and their expertise in stakeholder alignment to drive client satisfaction, retention, advocacy and growth. The ideal candidate is intellectually curious, possesses a growth mindset, has some experience in leadership development training or digital learning.
What you’ll do:
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