Resiliency Program impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that’s grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits — and we’re looking for people like you. About the job
We are looking for a Customer Success Manager as the primary strategic partner and liaison to clients within an assigned book of accounts. The CSM will develop, nurture, and sustain positive and productive long-term relationships to optimize client’s return on investment (ROI) in Resiliency Program products/services and to promote renewals, retention, and client satisfaction. Through scheduled and proactive outreach, the CSM will partners with clients to fully understand their business strategies, expectations, and needs. The Customer Success Manager is responsible for assisting in the growth of the collective team by finding ways to share knowledge and educate the group. In addition, the CSM is responsible for assisting management and peers with client escalations and higher-level strategy. About Us Resiliency Program is the only technology platform purpose-built to addresses the reality of workplace burnout with an insightful, thoughtful, and a scientific approach. It allows employees and corporates to take immediate actionable steps to improve individual health and corporate culture. Our Software as a Service (SaaS) technology solution helps achieve consistency in how resiliency among employees and organizations is measured and help drive a positive ROI. Why work here? Simply put, we have a nimble culture, innovative environment, freedom to think and implement, explosive growth, and opportunity to work with a driven team The Opportunity
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