Job Description

Gifts By Rashi is trying to revolutionize the lifestyle gifting segment and spread happiness by delivering hampers and personalized gifts. We have a work environment that is very dynamic, and fast-paced and we greatly value amazing ideas on the table. :

• Answer / Email/ Chat professionally to provide information about products, process, and services

• Ensure the best standards in delighting the customer

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.

Requirements and skills

• Any Graduate /Undergraduate with more than six months of International Chat/ Voice experience would be considered.

• Proven customer support experience or experience as a Client Service Representative

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills in English is required

• Ability to multi-task, prioritize, and manage time effectively

• Any fresher carry good communication skills will be eligible to apply.

Job Type: Full-time Salary: 9180,000.00 - 9300,000.00 per year Schedule:

• Day shift
• Evening shift

Application Question(s):

• Rate yourself in your English Communication out of 5 (spoken and written)
• Do you have your own laptop & internet connection ?
• Shift timings are 9 am - 6 pm / 2 pm - 11 pm rotational , would you be comfortable ?

Experience:

• Customer service (chat): 1 year (Preferred)

Work Location: Remote