Job Description

Brandintelle is one of the first and only enterprise solutions catering to streamlining marketing processes and enabling marketing teams to make analytics backed decisions powered by AI.


About Us-

• 
  We are a startup team of 60+ amazing & diverse individuals from various backgrounds, ethnicities and ages.
  We are an employee-first Product Company (not a services-based business), and you get to be a part of an amazing product roadmap.
  We guarantee your experience to be 10x more enriching and faster than a traditional MNC environment
  We work on exciting technologies and are open to trying out new things.
  We are close-knit like a family and motivate each other to grow constantly

What\xe2\x80\x99s exciting about this opportunity?


This role will require great communication and multi-tasking skills, along with interpersonal skills.
We are looking for a senior customer success executive who will offer excellent customer service and after-sales support for our software products. You will adhere to & ensure that our standard level of service is maintained for each customer assigned to you. Excellent interpersonal, communication & presentation skills are mandatory with a proven track record of successful customer service skills.


What you will be doing:

• Resolving customer complaints brought to your attention (L1 & L2).
• Planning & scheduling activities like training & deployment of software releases along with the client.
• Understanding our products to gain excellent product knowledge for customer support.
• Understanding & adhering to product policies & processes.
• Conducting quality assurance surveys with clients and providing feedback to the Product Team.
• Preparing documents & presentation requirements from clients and conducting impact analysis.
• Contribute to product knowledge by writing articles and recording training videos

Additional Perks -

• 
  Flexible Working Hours
  Fast paced & employee first work culture enabling you to grow faster
  Gain deep insight of the Marketing & Advertising industry
  Opportunity to interact with clients
  Performance driven culture \xe2\x80\x93 6 months appraisal cycle

Why work with us?
While being part of a large corporation is attractive, it\xe2\x80\x99s harder to look at a business outcome and say, \xe2\x80\x9cYes, I was an important part of that.\xe2\x80\x9d In Brandintelle on the other hand, you will get a chance to say, \xe2\x80\x9cI was responsible for achieving that landmark!\xe2\x80\x9d We resonate with our team members in non-work ways. Our founders & managers regularly arrange get-togethers, physical activities, as well as voluntary social activities & other charitable events that you can be proud of. And you also can opt to earn partial leaves when you spend your holiday time volunteering.

Join us. But only if you\xe2\x80\x99re the ambitious, hardworking, do-it-yourself type. Someone who is willing to take on multiple challenges to create measurable, positive changes.


You\'d be the ideal fit if you have:

• 
  Minimum experience of 2 years working in a B2B IT enterprise environment
  B2B customer handling experience is preferred
  Experience in using ticketing tools
  Superior client-handling skills, and competence in handling difficult situations with tact and discernment
  Aptitude to understand technical questions and provide answers to client queries
  The appetite to gain knowledge and adapt to dynamic requirements
  Excellent communication skills including email writing etiquette
  Knowledge of documenting requirements in well-structured formats
  Skills to maintain data privacy and diplomatic relationships
  Available to join immediately OR less than one month notice period