Customer Success Executive
Year Chandigarh, Chandigarh, India
Job Description
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Job Information
Industry
Internet
Work Experience
1-3 years
City
Chandigarh
State/Province
Chandigarh
Country
India
Zip/Postal Code
160101
Job Title: Customer Success Executive - Trainee
Location: IT Park, Chandigarh
Summary:
Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.
Your Roles and Responsibilities:
- Manage assigned customer relationships for successful product use, retention, and satisfaction
- Prepare and nurture customers to become product advocates
- Help customers achieve their educational goals using our products
- Identify and address common customer issues
- Advocate customer needs cross-departmentally
- Identify and develop up-sell opportunities
- Respond to customer queries via email and telephone
You Should have:
- 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
- Strong written and verbal English communication skills
- Techno-commercial mindset with understanding of various use cases
- Graduation with an engineering background preferred
- Strong teamwork skills with ability to work independently
- Comfortable with night and flexible shifts
Qualification:
Graduate/Post Graduate in any domain
Compensation:
Competitive salary based on qualifications and experience
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Job Detail
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Job IdJD3244734
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandigarh, Chandigarh, India
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EducationNot mentioned
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ExperienceYear