Job Description

About ANSR - TechANSR is a market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). We provide full life-cycle services including GCC design, set up and enabling operations. For over 18 years, companies cutting across size, industry and markets have relied on ANSRs expertise to successfully build global business and technology teams. Since its inception, ANSR has established over 90 GCCs. Our experience spans across industries including retail/CPG, banking, insurance, travel & transportation, and healthcare. We operate in supply-rich locations like India, Central and Eastern Europe, South America, Canada, and Southeast Asia.About Us:ANSR is a global technology and consulting firm that provides end-to-end services and solutions to businesses across industries. The company was founded in 2015 and has its headquarters in Bangalore, India, with additional offices in the United States, Europe, and the Asia Pacific region. ANSR\'s expertise lies in providing digital transformation services, technology solutions, and consulting services to help businesses improve their efficiency, productivity, and growth. The company\'s clients range from startups to Fortune 500 companies, and it has partnerships with leading technology providers such as Microsoft, Amazon Web Services, and Google Cloud. ANSR has a strong focus on innovation and has established several innovation centers and labs to collaborate with startups, academic institutions, and clients to develop and implement new technologies and solutions.Job Title: Customer Success ExecutiveLocation: BangalorePosition Overview:As a Customer Success Executive at ANSR, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will be responsible for handling day-to-day operations related to customer support, troubleshooting, and onboarding new clients. Working under the guidance of the Product Solutions Manager, you will collaborate closely with various teams to deliver exceptional service and support to our customers.Key Responsibilities:

• Collaborate with cross-functional teams, including Sales, Product Management, PoC and Business Support teams, to drive onboarding and resolution of any issues or concerns on an ongoing basis.
• Provide prompt and effective assistance to customers facing technical or operational challenges.
• Troubleshoot and resolve customer issues in a timely manner, ensuring minimal disruption to their operations.
• Act as the primary point of contact for customer inquiries, escalations, and feedback.
• Identify, assess, track and mitigate issues and risks at multiple levels.
• Assist in the configuration and setup process for new clients, ensuring a smooth onboarding experience.
• Collaborate with the Product Solutions Manager to understand client requirements and tailor solutions to meet their needs.
• Conduct training sessions and demos to educate clients on product features and functionalities.
• Build strong, long-lasting relationships with clients, serving as their trusted advisor and advocate within the company.
• Proactively engage with customers to understand their goals, challenges, and feedback, and work towards addressing their needs.
• Anticipate and identify opportunities for upselling or cross-selling additional products or services.
• Work closely with cross-functional teams including Sales, Product Development, and Marketing to ensure alignment on customer needs and priorities.
• Provide regular updates and insights to the Product Solutions Manager regarding customer feedback, trends, and issues.
• Maintain accurate records of client interactions and activities in our internal systems.
• Stay current with the progress on ANSR Product releases.

• Bachelor\'s degree in Business Administration, Computer Science, or a related field.
• 2-3 years of experience in a customer-facing role within the SaaS industry, preferably in customer success, account management, or technical support.
• Strong technical aptitude with the ability to understand and troubleshoot software-related issues.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
• Proven track record of delivering high levels of customer satisfaction and retention.
• Self-motivated and proactive with a passion for delivering exceptional service and driving customer success.
• Experience working in a fast-paced, dynamic environment with the ability to adapt to changing priorities and requirements.

ANSR - Tech