Job Description

Exciting Opportunity at Concentrix - JPMC - US Bank (Voice Process) in Thane Are you passionate about delivering exceptional customer service? Concentrix is hiring Customer Service Representatives (CSRs) for our prestigious JPMC - US Bank voice process at our Thane location. About the Process:
Join our team to provide top-notch customer service related to JP Morgan Banking, Financial Services, and Credit Cards. As a CSR, you\'ll be at the forefront of delivering excellent customer experiences. Key Details:
- Title: Customer Service Representative (CSR)
- Requirements: Excellent communication skills
- Education: Graduate freshers / HSC with 6 months of any voice experience
- Shift Timing: 5:30 pm - 6:30 am
- Transport Facility: Provided
- Salary Range: Graduate Fresher - 25,000 Net / Experienced - 25,000 to 33,000 Net
- Weekly Off: Any 2 rotational offs
- Age: 19-40 years
- Interview Rounds: HR, OPS, Versant (Score 60) - 3 attempts allowed Why Join Us?
- Competitive salary with lucrative incentives.
- Comprehensive training programs to enhance your skills.
- Supportive work environment fostering career growth.
- Transport facility for a hassle-free commute.
- Exciting challenges and opportunities for skill development. How to Apply:
If you have excellent communication skills and the passion to provide outstanding customer service, we want to hear from you! Don\'t miss this opportunity to be a part of a dynamic team. Apply now and take the first step toward a rewarding career with Concentrix. Concentrix - Where Your Customer Service Journey Begins! Job Types: Full-time, Fresher Salary: \xe2\x82\xb925,000.00 - \xe2\x82\xb933,000.00 per month Benefits:

• Provident Fund

Schedule:

• Night shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Click on the following link to register for the amcat test: https://concentrix.myamcat.com/register?data=zfmPuUF9UxJRR0maCTAXsacw8z2SCN9CHKUEKlBxfKLcO3r6lqVzHYxo8U96uvqZFQuXjkbB8gkVqi94FYLuQ0HJ80OQhLxYgsdt9%2BqtB%2Bh%2BVQtlv9XZJbcDeS3iseiT

When prompted for the source, please input \'Agency\'. When asked for Agency/Vendor name, kindly input \'Coppergate\'. Once you have successfully registered and completed the AMCAT test, take a screenshot of the registration confirmation page or any relevant confirmation message. Save the screenshot as proof of your registration completion. Please ensure that you have completed the registration and saved the screenshot as it will be required for the further evaluation process.

• Do you have any prior experience in customer service roles, particularly in a voice-based customer support environment? If yes, please describe your role and responsibilities.
• How would you rate your communication skills on a scale of 1 to 10, with 10 being excellent? Can you provide an example of a situation where your communication skills helped resolve a customer issue?
• Are you comfortable working in night shifts (5:30 pm - 6:30 am) and during weekends? Please confirm your availability for the specified shift timings.
• How do you handle challenging customer situations or irate customers? Can you share an example of a challenging experience and how you successfully resolved it?
• How familiar are you with banking, financial services, and credit card processes? Are you comfortable discussing these topics with customers? Please elaborate on your knowledge in this area.
• Are you between the ages of 19 to 40 years, as specified in the job description? Additionally, are you comfortable with the two rotational offs per week schedule?

Education:

• Bachelor\'s (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Extremely Fluent English (Required)

Speak with the employer
+91 9371878864