Job Description

: Bringing smiles is what we do at TTEC for you and the customer. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you\'ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM Interested in Relocating Virtual interviews accepted as well What You\'ll be Doing Do you have a passion for helping others and giving them peace of mind In this role, you\'ll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it\'s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you\'ll be the difference between their customer experience being just average or an exceptional one You\'ll report to Team Lead. You\'ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You\'ll Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role 1 year or more customer service experience - Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you\'d expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We\'ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can\'t be taught - a caring and supportive nature that will shine through as you help customers. You\'ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You\'ll report to Team Lead. You\'ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That\'s all we do. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world\'s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

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