Job Description

We are looking for an experienced and reliable Female Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests or make outbound calls, fulfill orders, solve problems, transmit messages, and share important details with the concerned department. The ideal candidate must have customer service aptitude, be an excellent English communicator and be able to actively listen to customers\' requests and complete the order/request accordingly. You must be willing to switch between multiple customer support-centric roles as and when needed by other departments. You must be able to multitask as well as take the appropriate action with little supervision. Designation: Customer Service Representative Work Mode: Full Time Duties/Responsibilities:

• Handle customers inquiries promptly and accurately.
• Serve customers by providing product and service information and resolving product and service problems.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer\xe2\x80\x99s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepare feedback reports about product or service by collecting and analyzing customer information.
• Contribute to team effort and product / service growth by accomplishing related results acquired because of feedback.
• Compile proper information to record/resolve the customer\xe2\x80\x99s query, complaint or provide auxiliary service.
• Address problems and requests by transmitting information to the appropriate entity on the middle level management.
• Write service orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
• Anticipate escalation and take over calls when needed.
• Client management and coordination for day-to-day operations.
• Call monitoring and providing actionable insights to improve performance.
• Perform other related duties as assigned.

What we require (Desired Skills and abilities) Skills:

• Comfortable to work in nightshifts (US time zone)
• Strong verbal and written communicator.
• Good negotiation and problem-solving skills.
• Looking for candidates with excellent communication skills for USA Process.
• Candidates must be fluent in American english and must be smoothly able to communicate
• Should have good communication skills.
• Managing Sales.

Job Types: Full-time, Permanent Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb950,000.00 per month Benefits:

• Flexible schedule
• Paid sick time

Schedule:

• Monday to Friday
• Night shift
• US shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 8153827842