Job Description

Description and RequirementsThe Main Responsibilities\xe2\xa6\x81 Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.\xe2\xa6\x81 Exceed expectations on conversation quality, timeliness of responses and overall customer experience.\xe2\xa6\x81 Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.\xe2\xa6\x81 Build out customer knowledge bases to speed up and improve future replies.\xe2\xa6\x81 Provides solutions and resolution resources for customer\'s problems.\xe2\xa6\x81 Be accountable and responsible for the work you have to do.\xe2\xa6\x81 Be proactive on sharing best practice and learning but also asking for help when needed.\xe2\xa6\x81 Be able to perform un-biased needs assessment and design activities or projects.\xe2\xa6\x81 Be a strong facilitator and proactively take any chance to develop your skills whenever possible.Additional Preferred candidate profile\xe2\xa6\x81 Minimum 1 year of Gaming Experience with Customer Service\xe2\xa6\x81 People with Gaming exposure and experience are preferred\xe2\xa6\x81 Excellent English language skills\xe2\xa6\x81 Flexibility and ability to improvise and adapt to new situations\xe2\xa6\x81 UG/Graduates can apply.\xe2\xa6\x81 Excellent communication skills\xe2\xa6\x81 Should be comfortable working in 24*7 Working Environment\xe2\xa6\x81 Graduation not required\xe2\xa6\x81 Rotational shifts & Rotational week offs\xe2\xa6\x81 Maximum 6 months of gap from last organizationLanguage Reference EnglishEEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Telus International