Job Description

Job Overview

We are hiring a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and resolving customer issues in a timely and professional manner. This is a full-time position based in Noida, Uttar Pradesh, India, with an employment type of Full-Time. The ideal candidate for this role should have less than 1 year of experience.

Qualifications and Skills

• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Exceptional phone etiquette and active listening skills
• Proficiency in data entry and CRM software
• Strong interpersonal skills and ability to work well in a team
• Positive attitude and patience when dealing with difficult customers

• Respond promptly to customer inquiries via chat, email, or phone
• Address customer complaints and escalate issues as needed
• Provide product information and resolve any product-related issues
• Assist customers with placing orders and processing returns or exchanges
• Ensure customer satisfaction by providing exceptional service
• Maintain a high level of knowledge about company products and services
• Document customer interactions and transactions in the CRM system
• Collaborate with other team members to solve customer problems
• Follow up with customers to ensure issue resolution and customer satisfaction
• Meet or exceed customer service performance metrics

Expertia AI Technologies