Job Description

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Your Impact as a Customer Service Representative

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

• Experience 0- 2 yrs
• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office
• Defined career roadmap which offers growth opportunities
• Performance based incentive program**
• Investment in talent development and skills enhancement
• Work life balance with 5 day work week
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun@work
• Depends on Process/Client alignment

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
• Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
• Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)