Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities

• Service Desk is the Single Point of Contact (SPOC) for Authorized Users and deals with all Incidents and Service Requests (including requests for access).
• Provide support to authorized users on both a reactive and a proactive basis.
• Introduce & guide Self Service mechanism to End Users for Service Desk to resolve basic request like password changes etc. (Level 0 support).
• IT Service Management (ITSM) based on ITIL best practices.
• Manage tickets with ticketing tool. In case the tool is down for any reason, the tickets will be managed manually from the IT helpdesk email
• Manage all the tickets which are coming through email , phone, in person and tool.
• Review the all day to day tickets.
• Priorities and assign the tickets to respective engineers.
• Service Desk is the Single Point of Contact (SPOC) for Authorized Users and deals with all Incidents and Service Requests (including requests for access).
• Provide support to authorized users on both a reactive and a proactive basis.
• Introduce & guide Self Service mechanism to End Users for Service Desk to resolve basic request like password changes etc. (Level 0 support).
• IT Service Management (ITSM) based on ITIL best practices.
• Manage tickets with ticketing tool. In case the tool is down for any reason, the tickets will be managed manually from the IT helpdesk email
• Manage all the tickets which are coming through email , phone, in person and tool.
• Review the all day to day tickets.
• Priorities and assign the tickets to respective engineers.

Required Technical and Professional Expertise

• Service desk Management
• ITIL

Preferred Technical and Professional Experience

• Service desk Management
• ITIL

Required Education Bachelor's Degree Preferred Education Bachelor's Degree Being You @ Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Customer Service Representative Employment Type Full-Time Contract Type Fixed Term - Long Term Position Type Early Professional Travel Required No Travel Company (Y030) Kyndryl Solutions Private Limited Is this role a commissionable / sales incentive based position No