Job Description

Looking for Customer Service Representative for US Customer Support (Inbound Voice Process).Minimum Experience: 1+ year Experience in International Call Centre CampaignsShift Timings: (Night Shift - Work from Office)Salary + INR 6,000 Travel Allowance The ideal candidates will be comfortable in a fast-paced, multi-tasked, logistic environment. They will be creative and analytical problem solvers with a passion for excellent customer service drive.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures actively seek solutions through logical reasoning and data interpretation.: Flexible problem-solver who will assist customers in expediting orders and correcting post-sales complications within TAT time. Suggest products and services to clients based on their requests and needs for upselling. Communicate with customers primarily through phone, email, online chat, or social media and utilize a variety of software tools to navigate customer. Answer inbound calls or generate outbound calls to follow up on orders and sales enquires. Understand customer complaints, concerns and forward them to relevant department ensure SLA monitoring. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. Always maintain a courteous and calm manner to de-escalate stressful situations. Continually manage and optimize processes for meeting KPIs and document all relevant information to create, update, or adjust customer accounts and data base. Prepare call-related information for purposes of auditing and reporting. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customer's requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Attend mandatory training sessions to stay updated on product or company policies changes. Use company policies to determine if there can be an immediate resolution to customer issue or if that issue require managerial input.Required Qualification Should be local to Delhi NCR. Should be willing to work in US Shift. Minimum 2 years' experience in a customer support role preferred from a captive unit in voice process. A bachelor's degree in administration or related field. Competence with problem-solving abilities in dealing with US clientele. Experience in CRM tools. Hands on expertise with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialling systems platform. Problem solving and analytical skills Communication and interpersonal skills Ability to work in high pressure environment International Call Center experience is not required, but will be an added plus Flexibility to work in 24x7 environment Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel. Excellent verbal and written communication skills along with active listening Ability to multi-task, set priorities and manage time effectively. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.Job Types: Full-time, Regular / PermanentSalary: ?400,000.00 - ?550,000.00 per yearBenefits:

• Health insurance

Schedule:

• Night shift

Supplemental pay types:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We are looking for Candidates to work from office from our Noida office, Are you comfortable with this?
• What is your Notice Period?
• What is your Current CTC?
• What is your Expected CTC?

Education:

• Bachelor's (Required)

Experience:

• Voice Process (International Call Centre): 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Speak with the employer
+91 8374201426