Job Description

Job Responsibilities:

• Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions
• Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement
• Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.
• Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.
• Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.
• Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes.
• Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven work experience in customer service for minimum 1 year (online pharmacy preferred).
• Proficient in using customer relationship management (CRM) software and other relevant tools.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

Job Type: Full-time Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb925,000.00 per month Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to commute to Powai for this job 6 days/week?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)