Customer Service Representative
Job Description
Customer order and quote prioritization and escalation management of emergency cases Responsible for master data quality in CRM and daily update and management of new incoming cases in CRM Update of KPI data and reports Principal Activities Maintain CRM cases on daily basis for orders and inquiries Responsible for master data quality in CRM Responsible to report backlog for inquiries and orders Responsible for detecting escalations and forwarding them to the right person Responsible to control and initiate emergency process Coordination with customer for missing data Internal communication orders status and ready to ship orders Create IHM documents Entering of standard spare part orders Job Requirements: CANDIDATE REQUIREMENTS Knowledge Skills & Abilities o Very good English skills is must (telephone and email); German would be a plus o Able to read, write, analyse, and interpret general business and technical documents in English o Good analytical thinking o Very organised o Experience with integrated CRM systems (e.g., Microsoft Dynamics) and Microsoft office o Should be Team-capable, self-motivated, resilient, customer-focused o SAP knowledge would be a plus Requirements Education & Experience o 2 years working experience o Any Graduate preferable commercial education
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Job Detail
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Job IdJD3160435
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear