Customer Service Representative
Year Mumbai, Maharashtra, India
Job Description
Key Accountabilities:
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company\xe2\x80\x99s bottom line by problem solving and turning frustrated clients into repeat customers
- Taking regular customer feedback regularly to pre-emptively solve issues
- Experience of 1-2 years minimum
- Graduation
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
- Cell phone reimbursement
- Health insurance
- Provident Fund
- Day shift
- Weekend availability
- Mumbai - 400034, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
- Health insurance
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Job Detail
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Job IdJD3058710
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear