Customer Service Representative
Job Description
Job role: Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Outcall the users to ensure that they get the desire resolutions/details of the offers. Also, be well read on company policies and the website for FAQs or policy related answers. Maintain good customer relations. Maintain records of the conversations with the customer and analyse the data. Write and submit timely reports on performance, targets, and customer queries. Qualities required: Prior experience with customer in relevant job roles. Good knowledge of CRM practices and systems. Customer oriented attitude with professionalism. Excellent communication and listening skills with good command over the English language. Job Types: Full-time, Regular / Permanent Salary: 920,000.00 - 925,000.00 per month Benefits:
- Paid time off
- Day shift
- Fixed shift
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
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Job Detail
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Job IdJD2983373
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear