Job Description

Hi Team, Greetings of the day!!! A brief Introduction of Teleperformance: Teleperformance is an Omnichannel company headquartered in France. The company specializes in outsourced Omni-channel customer experience management, also known as Business Process Outsourcing (BPO). we are hiring candidates Jaipur Location . PH 7689895126 RAJNEE Email : infoacedelhi@gmail.com
Teleperformance


Job Function
:
Customer Service Representative Voice/Email
Experience
:
Fresher/6 months experience preferred


Specialization
:
Operations
Level
:
Executive


Industry
:
CRM/CallCentres/BPO/ITES
Location
:
Jaipur


Salary
:
As per Industry norms
PG & Above
:
HCS/Graduate

KEY SKILLS: A \xe2\x80\x9cCustomer Service Representative\xe2\x80\x9d must have

• Excellent verbal, written, and listening skills
• Should have a good command of Grammar and Fluency in English
• Should not have any MTI while conversing
• Details of several functions to provide quality service
• Good knowledge of computers
• Ability to write/type messages to ensure the professional tone

JOB DESCRIPTION:

• Handle queries and complaints of the Amazon related to products
• Transaction handling Services, Problem Solving Efficiency
• Numerical Ability, High level of accuracy
• Energetic, friendly, and approachable individuals that understand the impact of great customer service
• Responsible to deliver high quality and productivity results that meet the identified targets
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers

JOB SUMMARY: This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively DESIRED CANDIDATE PROFILE:

• Education qualifications \xe2\x80\x93 HSC/Any Graduate
• Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
• Excellent interpersonal skills
• Should not be below 18 years of age
• Flexible to work in rotational shifts as per US Hours, according to
• business needs