Job Description

Responsibilities:

• Understand and internalize \xe2\x80\x99s products and unique selling points.
• Answer incoming customer emails and calls regarding questions and issues on client products.
• Gather customer information and determine the issue by evaluating and analysing the symptoms
• Diagnose and reproduce customer reported problems, and manage the resolution of the problem \xe2\x80\x93
• including ability to communicate with technical team to troubleshoot as well as communicate resolution
• to customers effectively.
• Develop, manage, and generate customized reports providing performance reports for client
• Reconciliation of AP and AR
• Maintain high level of professionalism when interacting with clients
• Ad hoc projects needed to provide client satisfaction and company growth
• Stay current with system information, changes and updates.

Qualifications:

• 2-3 years of experience in call support.
• Ability to speak and write professionally in English.
• Proper phone etiquette
• Experience in the Hotel or Travel industry a plus
• Ability to multitask and prioritize effectively while possessing excellent time management and
• organizational skills
• Attention to detail
• Ability to solve problems logically and critically.
• Quick to learn and retain new information.
• Proficient in Microsoft Excel, Word, and PowerPoint
• Proficient in customer support ticketing applications such as Freshdesk.
• Willingness to co-operate with others and work to the greater good.
• Flexible working schedules including nights, overnights, weekends and possible holidays.
• Focuses and guides self and team members in accomplishing work objectives.

Job Type: Full-time Salary: \xe2\x82\xb9400,000.00 - \xe2\x82\xb9600,000.00 per year Schedule:

• Rotational shift

Application Question(s):

• You\'ll not get week-off on Saturday and Sunday as this will be permanent weekend shift. Although you\'ll receive 2 week offs in a week. Are you comfortable with this?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Hyderabad, Telangana (Required)

Speak with the employer
+91 8276863775