Customer Service Representative
Year Hyderabad, Telangana, India
Job Description
Company Description
Harsco Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries. About Harsco GSC Harsco GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries.
- Work closely with Client Service Representatives on accounts; complete tasks assigned in a timely manner
- Stay up to date with Salesforce Que- acknowledge, work, and close cases in a timely manner
- Escalation of issues from stores
- Assist in fixing orders errors (Order creation errors or errors techs are receiving in the field)
- Assist in managing customer portals
- Submitting supply requests for fulfillment
- Submitting Early Service Requests, Off Cycle Requests, and Store Closing Requests through SharePoint
- Submitting Corporate Escalations and following up on the tracker
- Customer Reporting, Auditing of services for complete and accurate paperwork
- Assist with store closing communication and tracking of timely service
- Adding new generators in Salesforce/SPAK
- Strong computer skills and knowledge of
Qualifications
- 0-2 years of experience in a customer service document management role
- Graduate in any discipline
- Good communication skills both written and verbal
- Proficient with Microsoft Outlook and other Office tools
- Strong attention to detail
Additional Information
Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
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Job Detail
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Job IdJD3076223
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear