Job Description

Job description
Call Centre Representative
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
REQUIREMENT
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service/tele sales and call centers in relevant job roles with at least 3years experience.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command of the English language.
RESPONSIBILITIES
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
SKILLS REQUIRED
Interpersonal Skills
Cognitive Skills
Communication & Voice And Accent Skills
Technical skillsJob Type: Full-timeSalary: ?12,000.00 - ?25,000.00 per monthSchedule:

• Morning shift

Ability to commute/relocate:

• Madhapur, Hyderabad - 500081, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)