Job Description

Title - US/UK Process Associate Location - Chandigarh IT Park Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility Salary - Up to max 36K CTC + 5-6K monthly Incentives Shift Timings : Rotational Qualifications And Skills 1 to 3 years of experience in a similar role Strong communication skills, both verbal and written Excellent problem-solving and decision-making abilities Ability to work in a fast-paced and dynamic environment Customer-focused mindset with a strong emphasis on customer satisfaction Ability to handle multiple tasks and prioritize effectively Proficiency in Microsoft Office Experience with US process and inbound calling is preferred Willingness to work night shifts as per US time zone Knowledge of logistics and BPO industry is a plus Roles And Responsibilities Handle customer service inquiries and provide support to clients Respond to customer inquiries via phone and email Assist customers in navigating the company\'s products or services Resolve customer complaints or concerns with professionalism and empathy Ensure timely and accurate documentation of customer interactions Collaborate with cross-functional teams to address customer needs Participate in training sessions to enhance product knowledge and customer service skills Adhere to company policies and procedures Achieve performance targets and KPIs No Sales/ No Targets. #TeamWOODS NOTE : This is 100% office job with NO Exception. For more details, please call/watsap - Arman - 9780-66-0606

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