Job Description

Job description Job description Responsibilities:

• Build loads/set appointments in appropriate programs (TMS, TMW, FM).
• Enter all necessary and accurate information to ensure data integrity.
• Track and trace for on time pickups and deliveries and update TMS. Provide discretion in resetting appointments.
• Set pick-up and delivery appointments with warehouses.
• Communicate with internal and external groups, especially on high priority loads and clients.
• Proactively provide tracking updates to clients and warehouses.
• Prioritize tracking and appointment setting based on time constraints and client priority.
• Conduct client interactions via email and phone contact.
• Communicate directions for each new client and enter precisely in the system.
• Build and maintain client relationships and improve client retention.
• Acquire and retain knowledge of each client\xe2\x80\x99s needs.
• Assist clients with any special needs (trailer type, bracing, pads, etc.).
• Effectively monitor all loads assigned for the designated client account from start to finish.
• Secure and present all necessary information needed to execute logistical plans as determined by the client.
• Document all special service requirements of clients and warehouses.
• Maintain daily reporting.
• Manage and document all unplanned accessorial charge issues related to the client and related warehouses.
• Represent the client when working with contracted carriers.
• Identify and communicate ways the company can continuously improve in its operations.

Experience:

• Degree in related field or equivalent professional experience preferred (1-2 years in a Canadian or US- Canadian logistics company will be prioritized).
• Prior client service or chat process experience required.
• Ability to type 30-40 words per minute.
• Knowledge of TMS or other relevant logistics software.
• MS Outlook proficient and familiar with other MS apps.
• Ability to work well under stress and excellent interpersonal communication skills.
• Native fluency in the English language, verbal as well as written. No regional accents.
• Knowledge of mediation and conflict resolution techniques will be given priority.
• Ability to multitask.

Job Types: Full-time, Regular / Permanent Salary: 915,000.00 - 945,000.00 per month Benefits:

• Food provided
• Paid sick time
• Provident Fund

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91-XXXXXXXXXX