Job Description

Responsibilities

• Working from a standard protocol and utilizing documented processes to respond to customer issues.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Assess and review reports submitted by engineers from various regions.

• Updates information in CRM to keep records of customer interactions, transactions, comments, and complaints.

• Communicating with customers through various channels (phone ,email/chat).

• Coordinate with team working in different regions to ensure customer satisfaction.

• Successfully resolve simple to moderate technical issues related to IOT hardware and software from incoming customer contacts and proactive notification systems.

• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications.

• Begin to proactively assist customers to avoid or reduce problem occurrence.

Education And Experience Required

• Individuals must possess a minimum of 6 months to 1 year general experience.

Knowledge And Skills

• Excellent written and verbal communication skills.

• High initiative and energy level with good influencing, decision-making, and collaboration skills.

• Experience in customer facing role either remote or face to face.

• Computer proficiency with applicable software applications like Microsoft Office, AUTOCAD.

• Demonstrated problem solving skills.

• Excellent fluency in language to be supported.

• Experience in a phone based remote role, e- support, e-chat, or similar.

• Familiarity with CRM and related Tools.

Job Type: Regular / PermanentSalary: ?300,000.00 - ?500,000.00 per yearBenefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Whitefield, Bengaluru - 560066, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in providing support related to Electronics Equipment?
• Are you Currently Employed? Mention Notice period if any.

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Malayalam (Preferred)
• Tamil (Preferred)