Job Description

About: We are seeking enthusiastic individuals to join our Customer Support team in an international voice process. As a Customer Support Representative, you will be responsible for providing excellent service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a fast-paced, high-volume environment where your ability to work efficiently and effectively is crucial. Mandatory Skills: Excellent Communication Skills Roles & Responsibilities: Answer a high volume of customer inquiries through inbound calls and meet the designated service level thresholds set by the company. Provide accurate information about our products and services, demonstrating our commitment to customer service. Maintain strict confidentiality regarding customer billing and credit card information. Diffuse difficult customer situations by demonstrating empathy and resolving issues in a timely manner. Organize and prioritize workload to meet customer needs and achieve performance targets. Foster positive relationships and collaborate with co-workers to ensure seamless customer experiences. Maintain regular attendance to meet operational requirements. Understand the importance of delivering excellent service to exceed customer expectations and uphold the company\'s reputation. Ability to multitask effectively and quickly acquire extensive product knowledge to address customer inquiries. Perform additional duties as assigned by management to support the team and overall operations. Exercise independent judgment, make sound decisions, and take initiative as a self-starter. Pay meticulous attention to detail and ensure follow-through on customer requests and issue resolution. Possess exceptional verbal and written communication skills, with proficiency in the English language, including spelling and grammar. Demonstrate proficiency in using computer systems in a Microsoft and Internet-based environment. Basic operating knowledge of Word, Excel, Outlook, and Internet Explorer. Display basic math skills for handling customer transactions accurately. Qualifications: Bachelor\'s Degree or equivalent required. Previous customer service experience is preferred but not mandatory for freshers. Ability to thrive in a fast-paced, high-volume customer support environment. Excellent organizational and time management skills. Strong interpersonal skills and ability to work collaboratively in a team setting. Reliable and punctual with good attendance records. Self-motivated and able to work independently. Attention to detail and commitment to delivering high-quality service. Proficient in using computers, with knowledge of Microsoft Office applications. Fluent in the English language, including excellent spelling and grammar skills. Basic math skills for handling customer transactions accurately. Benefits Consecutive Offs Paid Leaves Cab Facilities Insurance Good Working Environment

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