Job Description

About Appitsimple Infotek Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo \xe2\x80\x93 a virtual phone system, and SoftwareSuggest \xe2\x80\x93 a software recommendation platform. We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees. To know more: https://appitsimple.com/ About ControlHippo ControlHippo is a WhatsApp engagement platform that revolutionizes how businesses connect with customers. With Control Hippo, businesses can effortlessly access their WhatsApp business account from a unified platform, efficiently handling incoming queries and establishing meaningful connections with prospects. Control Hippo also helps with the following - -Customer Support -Lead Generation -Order Management -Marketing Campaigns -Surveys and Feedback To know more: ControlHippo : https://controlhippo.com/ The for Customer Support Executive:- 1)Work on chats and Tickets 2)Maintain a mean response time of less than 1 minute since it is live chat support 3)Chat Quality score should not be less than 4/5 4)Close maximum support tickets in a month 5)Resolve queries with utmost efficiency to facilitate customer retention. Requirements 1)Experience in Tech Support 2)Experience with troubleshooting 3)Hands-on knowledge in providing support for any kind of application software Perks of Working with Us! - 5-day Workweek - Unlimited Paid Leave Policy - Uncapped Performance-Based Incentives - Reward & Recognition Programs - Annual Company Retreats - Employee Referral Rewards Job Type: Full-time Salary: \xe2\x82\xb99,232.84 - \xe2\x82\xb930,732.58 per month Benefits:

• Paid time off
• Provident Fund

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• AHMEDABAD, GUJARAT 382210: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Current and Expected CTC?

Experience:

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person