Customer Service Representative
Year Agra, Uttar Pradesh, India
Job Description
b'
Job Title: Customer support Executive : We are seeking a skilled Social Media Executive with expertise in Social Media customer support. The ideal candidate will have at least 06 months to 01 year of experience in managing customer inquiries and providing support exclusively on social media platforms, with a focus on replying to direct messages and ensuring positive interactions with our audience. Responsibilities:
- Manage and respond to customer inquiries, comments, and direct messages exclusively on social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn.
- Provide timely and professional customer support, addressing inquiries, troubleshooting issues, and resolving concerns to ensure a positive customer experience.
- Monitor social media channels for incoming messages and mentions related to our brand, promptly responding to customer inquiries and engaging with our audience.
- Develop and maintain a knowledge base of frequently asked questions and standardized responses to efficiently address common customer inquiries and concerns on social media.
- Collaborate with the marketing team to develop strategies for enhancing customer engagement and satisfaction through social media channels.
- Analyze customer interactions and feedback on social media platforms to identify trends, patterns, and areas for improvement in our customer support processes.
- Work closely with cross-functional teams, including customer service, marketing, and product development, to address customer feedback and improve the overall customer experience.
- Stay informed about industry trends and best practices in social media customer support, incorporating new ideas and approaches into our strategies and processes.
- Food provided
- Day shift
- Performance bonus
- Are you comfortable with work from office?
- Are you comfortable with the Salary Criteria of 10-15k?
- Higher Secondary(12th Pass) (Preferred)
- Customer service: 1 year (Required)
- English (Required)
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3278855
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAgra, Uttar Pradesh, India
-
EducationNot mentioned
-
ExperienceYear