Job Description

about the role Mission / role purpose Provide supportto Service desks agents and Service Delivery managerson the ITSM and CMDB tools they are using.Requestscanalsocome from Customers with a first qualification step done by the Service desks. .Support via ticketing tool to debug,configure,or help on ITSM and CMDBtools:Portex, PEX,MySupport,MySM, Oceane, Swan, Brise, Cloud Store, DNT, JIRA, ELK. .Respect the objectives (SLO) on each request. .Referent of the team ononeor several specific tools. .Workingon close collaborationwith L3 OCB TDM team, Cloud Store L3 support teamand PortalsOCB Key-Users. .Feeding the ticketing tool with necessary informationtogive answers toticketrequesters. .Reporting any bug encounteredon tools to L3 OCB TDM, L3 Cloud Store support teamor Portal OCB Key-users. .WIKI knowledge base to improve and modifytopermit Service desks agents and ServiceDeliveryManagers to be more autonomous on ITSM and CMDB tools. Skills Profile Mandatory skills o Technician withminimumof 3 years in Service Desks jobs related o IT tools good knowledge: Oceane, Swan, DNT o Fluent English o Good communication and writing skills o Highly rigorous,meticulous,and persevering Skills highly appreciated o Other IT tools knowledge: PEX,MySM,MySupport, Portex, Brise, Cloud Store, JIRA, ELK o French speaking o Educational skills o Knowing workingon atransversal function o Knowing working within a team located on different countries and culture o Curious and dynamic o IT and new technologies interest about you additional information department Global Delivery & Operations L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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