Job Description

Job Advert
If you\xe2\x80\x99re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine! We\xe2\x80\x99re looking for dynamic team players with a passion for people to provide voice and non-voice process support on behalf of an international client from our Bangalore office. You\xe2\x80\x99ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world\xe2\x80\x99s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive. We want fast learners and problem solvers who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer expectations. If you can easily adapt to change and thrive in a fast-paced environment, then show us what you\xe2\x80\x99ve got and apply today. What you\xe2\x80\x99ll be doing

• Respond to customer inquiries and provide support through voice, email, and chat
• Follow communication procedures to resolve partner issues promptly
• Document and maintain records of customer interactions
• Collaborate with cross-functional teams to find solutions for partner concerns
• Ensure timely resolution of complaints and queries
• Take ownership of open cases and prioritize closing them
• Meet service level agreements and requested deadlines
• Strive for excellent service and exceed customer expectations
• Maintain high partner satisfaction for ongoing relationships
• Adhere to operational and quality standards
• Provide high-quality support across different channels
• Act on feedback from reporting managers
• Adapt quickly to product and process knowledge
• Comfortable working independently and in a team

What you\xe2\x80\x99ll need

• Graduate
• Minimum 1 year of experience working on an international campaign in a contact centre environment
• Fluency in English spoken and written language
• Attention to detail
• Availability to work shifts in rotational shifts
• Clear credit and criminal records

What we\'re offering

• Competitive salary
• Day shift only
• Fixed weekend offs
• Medical benefits
• Rewards and recognition all year round
• State of the art facilities including cafeteria, indoor games and other recreation activities

We\xe2\x80\x99d love to get to know you better. After applying, you will be sent a link to complete a quick online chat which must be completed. Take this opportunity to advance your career with our collaborative team of game-changers today.
Job Reference: IN01860