Job Description

We are a real estate developer company looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
Customer Relationship Manager Responsibilities:

• Providing coordination and support for Bank Loan Documents, ATS / Sale Deed Execution, Handover and Possession formalities.
• Building and maintaining excellent relationships with customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products and services in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

• A bachelor's degree in administration or a related field.
• A minimum of 3 years' experience, preferably in Real Estate, Constructions or a related field.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications and Zoho CRM.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Job Types: Full-time, Regular / Permanent Salary: ?25,000.00 - ?35,000.00 per month Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Teynampet, Chennai - 600018, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)
• CRM software: 2 years (Required)