Job Description

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: .

It's not just about your career... or your job title...it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters...do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Name:

Job Title: Customer Quality Manager

Entity: FT India

Department: Quality

Hierarchical Manager(s) Title(s)

Head of Quality

Functional Manager(s) Title(s)

Head of Quality

Ownership and Key Responsibilities

• Manage the Product Quality (PQE) team for the region and Ensure that Quality performance targets are achieved in the product / Represent the Regional PQE team in the PL Quality network.
• Represent Wabtec Quality in front of the Customer Quality organization.
• Lead the Project/product Quality activities (through the PQE team) according to APQP Process.
• Set Product Quality Targets aligned with Product Line and Customer requirements. Manage and share associated KPIs with PL Quality Management
• Ensure that the Customer issues in the Region are managed according to Wabtec rules (WIM, QRQC, 8D or PDCA_FTA).

Detailed Responsibilities

• Manage the PQE Team:

• For the Region, manage the PQE team through the PQE Leader by sites
• Set Project Quality Targets together with the Project Manager and Project Core Team members
• Ensure that Quality performance targets are achieved in the project led in the geographical region
• Ensure that Critical Characteristic Management Process is respected and applied
• Represent Wabtec Quality in front of the Customer Quality organization.

• Ensure Interface with Customer for all quality related matters (Project deliverables, NCR, etc.)
• Lead and prepare Customer Quality Visits, Audits and meetings (FAI, Project audit, etc. ) with involved Site Quality Managers
• In case of Hot issue (Safety, critical), ensure and coordinate a regular communication of the progress status
• Ensure that PQEs team is leading the quality in the project according and respecting the APQP Process.

• Support the PM on Process and tool application (GR preparation) / Has the authority to stop and release the execution of any process/product within the Project
• Ensure that validation of the Product is completed before Customer FAI
• Ensure that any change request (ECR/PCR) is managed according to the internal (ECR/PCR) process and update quality related documents accordingly
• Ensure the OTD of the Customer-FAI.
• QRQC & NCR Management:

• Ensure that PQEs is leading Root cause Analysis according to PDCA FTA methodology with the necessary experts involved.
• Ensure the Customer Issues Management is reactive and regularly reported to Customer
• Ensure the Integration/Sharing of the associated REX (LLC) within the PL (for Hot / Safety Issues). Contribute and support the sharing committee for the LLC initiated in his scope.
• Ensure the regular communication to customer and Wabtec management level during the overall claim resolution period

Other information

• Position in the organization

• Reports hierarchically and functionally to the Head Quality
• internal Stakeholders: Product Team, Engineering, Site Quality Manager, Field Services team and warranty team
• External stakeholder is Customer - Indian Railways
• Location: Position based out of Hosur
• Scope of Delegation: This is an individual contributor role

• KPI : Customer NCR IN & Backlog 0km & WR / GR GO on time / FAI Go

• Experience and Educational Background

• Work Experience: 16-18 Yrs with at least 4 years of must be in customer facing, quality role. Connect to Indian railway and knowledge of customer way of working is important
• Qualification: BE Mechanical or Production Engineering. MBA is desirable
• Knowledge of quality tools, QRQC process, warranty process and root cause analysis is important

• Skill sets

• Soft / Behavioural skills

• People management skills. Able to work collaboratively in a matrix organization

• Technical skills

• Very good understanding of quality process with Indian Railways
• Methodology of root cause analysis, customer engagement

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.